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Related FAQs
  • What should I do if my order hasn't arrived?
  • How do I cancel my order?
  • How can I change or update the address on my order?
  • What should I do if my order arrives damaged or defective?
  • What are your shipping policies?
  • How long does shipping typically take?
  • Do you ship internationally?
  • Do you ship to PO boxes or APO/FPO addresses?
  • How are temperature-sensitive items shipped?
  • How do I ensure that my pet medication order will be approved by my veterinarian?
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Author Wayne H.

How are temperature-sensitive items shipped?

  • Temperature-sensitive items are shipped with cold packs or insulated packaging to ensure the product remains within the required temperature range during transit. These items are shipped via expedited shipping methods to minimize transit time. Please check the shipment tracking link for the estimated time of delivery. If shipping to extreme temperature zones, please consider shipping to a location where someone is available to receive the package promptly. If the product is left out, it may spoil and a refund will not be issued.
    • The shipping cost for temperature-sensitive items is $19.99. 
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