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Related FAQs
  • What should I do if my order hasn't arrived?
  • How do I cancel my order?
  • How can I change or update the address on my order?
  • What should I do if my order arrives damaged or defective?
  • What are your shipping policies?
  • How long does shipping typically take?
  • Do you ship internationally?
  • Do you ship to PO boxes or APO/FPO addresses?
  • How are temperature-sensitive items shipped?
  • How do I ensure that my pet medication order will be approved by my veterinarian?
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Author Wayne H.

What should I do if my order hasn't arrived?

If your order hasn’t arrived within the estimated delivery timeframe, please check the tracking information provided in your order confirmation email. If the tracking information shows the order is delayed or delivered but not received, contact Vetsource’s support team for assistance.

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