All FAQs
Order & Shipping Support
- What should I do if my order hasn't arrived?
- How do I cancel my order?
- How can I change or update the address on my order?
- What should I do if my order arrives damaged or defective?
- What are your shipping policies?
- How long does shipping typically take?
- Do you ship internationally?
- Do you ship to PO boxes or APO/FPO addresses?
- How are temperature-sensitive items shipped?
- How do I ensure that my pet medication order will be approved by my veterinarian?
Prescriptions & Pharmacy Assistance
- Is Vetsource a licensed pharmacy?
- How does Vetsource get approval for my pet's prescription medication?
- Why is a prescription required for certain medications?
- How can I purchase prescription items for my pet on Amazon?
- Why was my order canceled?
- My vet gave me a paper prescription. Can I use it to purchase a prescription item?
- How do I know if my pet's prescription has been approved?
- How do I know how many refills I have left or the expiration of my prescription?
- How can I request a refill on a prescription?
- Why has the price of an item in my Subscribe and Save order changed?
- What should I do if my pet is experiencing side effects or an unexpected reaction?
- Can I purchase medications for multiple pets or from multiple veterinarians at the same time?